{"id":920,"date":"2025-08-05T15:33:47","date_gmt":"2025-08-05T15:33:47","guid":{"rendered":"https:\/\/irontvpro.app\/?page_id=920"},"modified":"2025-08-06T16:45:59","modified_gmt":"2025-08-06T16:45:59","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/irontvpro.app\/abonnement-iptv\/refund_returns\/","title":{"rendered":"Remboursement et Retour"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"920\" class=\"elementor elementor-920\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-950e325 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"950e325\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-27ceaf8 elementor-widget elementor-widget-text-editor\" data-id=\"27ceaf8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3 data-start=\"134\" data-end=\"193\">Politique de Remboursement et de Retour \u2013 IRON TV PRO<\/h3>\n<p data-start=\"194\" data-end=\"231\"><strong data-start=\"194\" data-end=\"231\">Derni\u00e8re mise \u00e0 jour : 04-02-2025<\/strong><\/p>\n<p data-start=\"233\" data-end=\"430\">Chez <strong data-start=\"238\" data-end=\"253\">IRON TV PRO<\/strong> (irontvpro.app), nous accordons une grande importance \u00e0 la satisfaction de nos clients. Veuillez lire attentivement notre politique de remboursement avant d\u2019effectuer un achat.<\/p>\n<hr data-start=\"432\" data-end=\"435\" \/>\n<h3 data-start=\"437\" data-end=\"471\">1. Nature du produit num\u00e9rique<\/h3>\n<p data-start=\"473\" data-end=\"660\">Nos abonnements IPTV sont des services num\u00e9riques livr\u00e9s \u00e9lectroniquement. Une fois le code d\u2019activation ou le compte d\u00e9livr\u00e9 et utilis\u00e9, l\u2019achat est consid\u00e9r\u00e9 comme <strong data-start=\"639\" data-end=\"659\">non remboursable<\/strong>.<\/p>\n<hr data-start=\"662\" data-end=\"665\" \/>\n<h3 data-start=\"667\" data-end=\"702\">2. \u00c9ligibilit\u00e9 au remboursement<\/h3>\n<p data-start=\"704\" data-end=\"772\">Les remboursements sont possibles uniquement dans les cas suivants :<\/p>\n<ul data-start=\"774\" data-end=\"1167\">\n<li data-start=\"774\" data-end=\"822\">\n<p data-start=\"776\" data-end=\"822\">Si l\u2019abonnement n\u2019a <strong data-start=\"796\" data-end=\"821\">pas encore \u00e9t\u00e9 activ\u00e9<\/strong>.<\/p>\n<\/li>\n<li data-start=\"823\" data-end=\"1041\">\n<p data-start=\"825\" data-end=\"1041\">S\u2019il existe un <strong data-start=\"840\" data-end=\"868\">probl\u00e8me technique av\u00e9r\u00e9<\/strong> de notre c\u00f4t\u00e9 emp\u00eachant le bon fonctionnement du service, et que ce probl\u00e8me <strong data-start=\"946\" data-end=\"993\">n\u2019est pas r\u00e9solu dans un d\u00e9lai de 72 heures<\/strong> apr\u00e8s la soumission de votre ticket de support.<\/p>\n<\/li>\n<li data-start=\"1042\" data-end=\"1167\">\n<p data-start=\"1044\" data-end=\"1167\">Si le service IPTV <strong data-start=\"1063\" data-end=\"1082\">ne s\u2019active pas<\/strong> et qu\u2019<strong data-start=\"1089\" data-end=\"1119\">aucune solution ni r\u00e9ponse<\/strong> ne vous est apport\u00e9e dans un d\u00e9lai raisonnable.<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"1169\" data-end=\"1172\" \/>\n<h3 data-start=\"1174\" data-end=\"1194\">3. Essai Gratuit<\/h3>\n<p data-start=\"1196\" data-end=\"1395\">Nous vous recommandons fortement d\u2019utiliser notre <strong data-start=\"1246\" data-end=\"1268\">essai gratuit IPTV<\/strong> avant d\u2019acheter un abonnement complet. Cela vous permet d\u2019\u00e9valuer la qualit\u00e9 et la compatibilit\u00e9 du service sur vos appareils.<\/p>\n<hr data-start=\"1397\" data-end=\"1400\" \/>\n<h3 data-start=\"1402\" data-end=\"1430\">4. Cas non remboursables<\/h3>\n<p data-start=\"1432\" data-end=\"1499\">Aucun remboursement ne sera accord\u00e9 dans les situations suivantes :<\/p>\n<ul data-start=\"1501\" data-end=\"1772\">\n<li data-start=\"1501\" data-end=\"1567\">\n<p data-start=\"1503\" data-end=\"1567\">Incompatibilit\u00e9 avec votre appareil ou votre connexion internet.<\/p>\n<\/li>\n<li data-start=\"1568\" data-end=\"1623\">\n<p data-start=\"1570\" data-end=\"1623\">Non-respect des instructions d\u2019installation fournies.<\/p>\n<\/li>\n<li data-start=\"1624\" data-end=\"1674\">\n<p data-start=\"1626\" data-end=\"1674\">Changement d\u2019avis apr\u00e8s l\u2019activation du service.<\/p>\n<\/li>\n<li data-start=\"1675\" data-end=\"1772\">\n<p data-start=\"1677\" data-end=\"1772\">Probl\u00e8mes dus \u00e0 votre fournisseur internet, \u00e0 des dispositifs tiers ou \u00e0 des d\u00e9fauts mat\u00e9riels.<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"1774\" data-end=\"1777\" \/>\n<h3 data-start=\"1779\" data-end=\"1819\">5. Comment demander un remboursement<\/h3>\n<p data-start=\"1821\" data-end=\"1973\">Pour soumettre une demande de remboursement (si \u00e9ligible), veuillez nous contacter \u00e0 l\u2019adresse suivante : <strong data-start=\"1927\" data-end=\"1952\"><a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"1929\" data-end=\"1950\">support@irontvpro.app<\/a><\/strong><br data-start=\"1952\" data-end=\"1955\" \/>Merci d\u2019indiquer :<\/p>\n<ul data-start=\"1975\" data-end=\"2082\">\n<li data-start=\"1975\" data-end=\"2000\">\n<p data-start=\"1977\" data-end=\"2000\">Le num\u00e9ro de commande<\/p>\n<\/li>\n<li data-start=\"2001\" data-end=\"2042\">\n<p data-start=\"2003\" data-end=\"2042\">L\u2019adresse email utilis\u00e9e pour l\u2019achat<\/p>\n<\/li>\n<li data-start=\"2043\" data-end=\"2082\">\n<p data-start=\"2045\" data-end=\"2082\">Une description d\u00e9taill\u00e9e du probl\u00e8me<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"2084\" data-end=\"2169\">Notre \u00e9quipe analysera votre demande et vous r\u00e9pondra sous <strong data-start=\"2143\" data-end=\"2168\">2 \u00e0 3 jours ouvrables<\/strong>.<\/p>\n<hr data-start=\"2171\" data-end=\"2174\" \/>\n<h3 data-start=\"2176\" data-end=\"2215\">6. Modifications de cette politique<\/h3>\n<p data-start=\"2217\" data-end=\"2367\">Cette politique peut \u00eatre mise \u00e0 jour \u00e0 tout moment, sans pr\u00e9avis. Toute modification prendra effet imm\u00e9diatement apr\u00e8s sa publication sur cette page.<\/p>\n<hr data-start=\"2369\" data-end=\"2372\" \/>\n<h3 data-start=\"2374\" data-end=\"2388\">7. Contact<\/h3>\n<p data-start=\"2390\" data-end=\"2524\">Pour toute question concernant notre politique de remboursement, vous pouvez contacter notre \u00e9quipe \u00e0 :<br data-start=\"2493\" data-end=\"2496\" \/>\ud83d\udce7 <strong data-start=\"2499\" data-end=\"2524\"><a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"2501\" data-end=\"2522\">support@irontvpro.app<\/a><\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Politique de Remboursement et de Retour \u2013 IRON TV PRO Derni\u00e8re mise \u00e0 jour : 04-02-2025 Chez IRON TV PRO (irontvpro.app), nous accordons une grande importance \u00e0 la satisfaction de nos clients. Veuillez lire attentivement notre politique de remboursement avant d\u2019effectuer un achat. 1. Nature du produit num\u00e9rique Nos abonnements IPTV sont des services num\u00e9riques livr\u00e9s \u00e9lectroniquement. Une fois le code d\u2019activation ou le compte d\u00e9livr\u00e9 et utilis\u00e9, l\u2019achat est consid\u00e9r\u00e9 comme non remboursable. 2. \u00c9ligibilit\u00e9 au remboursement Les remboursements sont possibles uniquement dans les cas suivants : Si l\u2019abonnement n\u2019a pas encore \u00e9t\u00e9 activ\u00e9. S\u2019il existe un probl\u00e8me technique av\u00e9r\u00e9 de notre c\u00f4t\u00e9 emp\u00eachant le bon fonctionnement du service, et que ce probl\u00e8me n\u2019est pas r\u00e9solu dans un d\u00e9lai de 72 heures apr\u00e8s la soumission de votre ticket de support. Si le service IPTV ne s\u2019active pas et qu\u2019aucune solution ni r\u00e9ponse ne vous est apport\u00e9e dans un d\u00e9lai raisonnable. 3. Essai Gratuit Nous vous recommandons fortement d\u2019utiliser notre essai gratuit IPTV avant d\u2019acheter un abonnement complet. Cela vous permet d\u2019\u00e9valuer la qualit\u00e9 et la compatibilit\u00e9 du service sur vos appareils. 4. Cas non remboursables Aucun remboursement ne sera accord\u00e9 dans les situations suivantes : Incompatibilit\u00e9 avec votre appareil ou votre connexion internet. Non-respect des instructions d\u2019installation fournies. Changement d\u2019avis apr\u00e8s l\u2019activation du service. Probl\u00e8mes dus \u00e0 votre fournisseur internet, \u00e0 des dispositifs tiers ou \u00e0 des d\u00e9fauts mat\u00e9riels. 5. Comment demander un remboursement Pour soumettre une demande de remboursement (si \u00e9ligible), veuillez nous contacter \u00e0 l\u2019adresse suivante : support@irontvpro.appMerci d\u2019indiquer : Le num\u00e9ro de commande L\u2019adresse email utilis\u00e9e pour l\u2019achat Une description d\u00e9taill\u00e9e du probl\u00e8me Notre \u00e9quipe analysera votre demande et vous r\u00e9pondra sous 2 \u00e0 3 jours ouvrables. 6. Modifications de cette politique Cette politique peut \u00eatre mise \u00e0 jour \u00e0 tout moment, sans pr\u00e9avis. Toute modification prendra effet imm\u00e9diatement apr\u00e8s sa publication sur cette page. 7. Contact Pour toute question concernant notre politique de remboursement, vous pouvez contacter notre \u00e9quipe \u00e0 :\ud83d\udce7 support@irontvpro.app<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-920","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/irontvpro.app\/abonnement-iptv\/wp-json\/wp\/v2\/pages\/920","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/irontvpro.app\/abonnement-iptv\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/irontvpro.app\/abonnement-iptv\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/irontvpro.app\/abonnement-iptv\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/irontvpro.app\/abonnement-iptv\/wp-json\/wp\/v2\/comments?post=920"}],"version-history":[{"count":0,"href":"https:\/\/irontvpro.app\/abonnement-iptv\/wp-json\/wp\/v2\/pages\/920\/revisions"}],"wp:attachment":[{"href":"https:\/\/irontvpro.app\/abonnement-iptv\/wp-json\/wp\/v2\/media?parent=920"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}